How can you provide the best customer service to your valuable customers? The customer relationship is always a two-way conversation and a crucial element to any successful business. If you can solve all your customer queries instantly and consistently, it can develop a long-term productive relationship with your customers. That’s what every business wants, right?
Chatbots have become increasingly popular and are a new trend to address consumer’s questions and feedback. A Chabot is a computer program or an artificial intelligence which conducts a conversation, i.e. chats with the user and performs the desired tasks or provide the required information. Yes, they replace the need to have a physical person present to answer every customer’s query. Chatbots can range from simple command and response system to advanced “natural language processing systems”. Today, chatbots are used most commonly in the customer service space, assuming roles traditionally performed by human beings, such as support operatives and customer satisfaction reps. The basis of chatbot technology is natural language processing or NLP, the same technology that forms the basis of the voice recognition systems used by virtual assistants such as Google Now, Apple’s Siri, and Microsoft’s Cortana.